On the fourth week that I volunteered at San Jose, I helped out with medical records. I am familiar with this assignment because I did it back at the old clinic. Medical records is adjusting to the new environment; thus, they are a bit unorganized and needed help sorting out files and whatnot. In addition, patients' files must be pulled several days prior to their appointment. It helps to smooth out the process and make it more efficient in serving the patients. I don't mind helping in medical records; I actually enjoy it. I'm sure it's not as rewarding as serving the patients directly but it's something that must be done. In order for things to be efficient, there are so many things that must happen in the background. I feel as though some of these little things go unacknowledged. Most of the time, people only focus on the primary care that they receive that they sometimes forget about everything else that helps the process runs smoothly.